Retur

Important: Before sending anything back to us, you MUST follow the instructions below.

This ensures a quick and correct handling of your return.

1. Include a note stating what you would like us to do with the item(s) you’re returning (exchange, refund, or gift card).

Also, make sure to write your order number and phone number on the note.

(DO YOU HAVE A COMPLAINT/CLAIM? Please contact customer support before sending anything back – and attach photos.)

2. Order your return label and register your return by using our return portal.

Even though you register your preferences in the portal, you still need to include a note inside the return package.

Choose the return portal that matches the country you’re sending from.
Return Portal Sverige 👉🏼 USE THIS PORTAL

3. REMEMBER to get a receipt when you hand in your return package at the parcel shop.

Costs

- Exchange or store credit → The return label is free.

- Refund → A fee of 9.99 EUR will be deducted when using the prepaid return label.

Processing

- Exchanges are usually handled within 3–5 business days after we receive your return.

- Refunds are typically processed within 7–14 days and will always be issued back to the original payment method.

RETURN ADDRESS

RudeCru.com 

Attn: Returns Marielundvej 37B

 DK-2730 Herlev 

DENMARK