Returns - how to return an order

This ensures a quick and correct handling of your return.

1. Include a note stating what you would like us to do with the item(s) you’re returning (exchange, refund, or gift card).

Also, make sure to write your order number and phone number on the note.

(DO YOU HAVE A COMPLAINT/CLAIM? Please contact customer support before sending anything back – and attach photos.)

Contact us here: customerservice-eu@rudecru.com

2. Order your return label and register your return by using our return portal.

NOTE: You MUST include a paper note inside the package, telling us if you want a different product/size, a gift card - or a money refund.

Choose the return portal that matches the country you’re sending from.
Return Portal EU (including the following countries: AT, BE, BG, HR, CY, CZ, EE, FR, GR, HU, IE, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, SE) 👉🏼 USE THIS PORTAL

If you’re sending from a country other than those listed above, you’ll need to cover the return shipping costs yourself. 

NOTE: You MUST include a paper note inside the package, telling us if you want a different product/size, a gift card - or a money refund.

3. REMEMBER to get a receipt when you hand in your return package at the parcel shop.