Returns - how to return an order

This ensures a quick and correct handling of your return.

1. Include a note stating what you would like us to do with the item(s) you’re returning (exchange, refund, or gift card).

Also, make sure to write your order number and phone number on the note.

(DO YOU HAVE A COMPLAINT/CLAIM? Please contact customer support before sending anything back – and attach photos.)

Contact us here: customerservice-eu@rudecru.com

2. Order your return label and register your return by using our return portal.

Even though you register your preferences in the portal, you still need to include a note inside the return package.

Choose the return portal that matches the country you’re sending from.
Return Portal EU (including the following countries: AT, BE, BG, HR, CY, CZ, EE, FR, GR, HU, IE, IT, LV, LT, LU, MT, NL, PL, PT, RO, SK, SE) 👉🏼 USE THIS PORTAL

Return Portal (includes this cuntries: UK / NO) 👉🏼 USE THIS PORTAL 

If you’re sending from a country other than those listed above, you’ll need to cover the return shipping costs yourself. You can register your return through the portal here. 👉🏼 USE THIS PORTAL

3. REMEMBER to get a receipt when you hand in your return package at the parcel shop.